About Metropolitan Touring

Spirit, Passion and Vision:
The Metropolitan Touring Difference

Back in 1954, Metropolitan Touring embarked on a mission to share the wonders of Ecuador and the Galapagos with the world. Over 65 years later, we’ve amassed thousands of unforgettable stories from our guests, galvanizing just how far we’ve come and how much we’ve achieved in all that time.

The Metropolitan Touring difference is marked by a multitude of different factors, but if we had to narrow it down to just three of those, we’d say they’re: the warm and friendly Spirit we bring to the table when it comes to satisfying the desires and interests of our guests; the Passion we share for the destinations we take them to; and the Vision we have for the future of our planet and its unique destinations.

By coming along with us, you don’t take part in any type of tour – you embark on an outstanding trip in the company of seasoned, professional travel experts.

This is our spirit, vision and passion, which we share with each of our guests and our partners.

So, are you ready to come along with us for an unforgettable journey?

Start chatting with one of our Travel Experts today!

A little more about us

Our historyCommitmentFact SheetMetrojourneysTeam

When Metropolitan Touring was founded on March 15, 1953, Ecuador was just beginning to wake up to the idea of tourism. In light of this awakening, a group of young and visionary entrepreneurs behind the creation of Metropolitan Touring, led by Eduardo Proaño, were determined to get the ball rolling when it came to this relatively untapped market in the country of Ecuador.

Proaño’s team strongly believed in the travel industry. Day and night, Metropolitan Touring worked with the Ecuadorian government to create the necessary regulations and policies that would help foster tourism. Ultimately, Metropolitan Touring became the pioneer of tours throughout Ecuador and Galapagos. The company researched, created, promoted, sold and began handling itineraries that opened up new areas of the country to foreign visitors for the very first time.

By the early 21st Century, Metropolitan Touring had grown considerably. It was now owned by Roque Sevilla (the former Mayor of Quito) and directed by Paulina Burbano de Lara. The company now had offices in Colombia and Peru and had expanded its fleet of Galapagos cruises to a total of 3 luxurious Expedition Vessels. Not to mention, the company was now also the proud owner and operator of 3 prestigious hotels in Ecuador – two of which are officially a part of National Geographic’s Unique Lodges of the World!

To this day, Metropolitan Touring prides itself in creating unique experiences in iconic destinations for our guests, celebrating our ability to innovate and make a difference throughout the country of Ecuador, and now — a fantastic corner of South America.

When it comes to sustainability at Metropolitan Touring, we take each and every tour of ours to heart with respect to the state and well-being of our planet. Often times, tourism operations can cause significant damage to fragile environment if they aren’t handled in a sustainable manner. Transportation logistics, too, tend to be the biggest contributor to our carbon footprint as a Tourism Company. Fortunately, such an impact is offset in large part by the 1,300 hectares (3,200 acres) of tropical forest that we have at our Mashpi Reserve. The acquisition of this entire property helped conserve a substantial portion of the remaining Choco bio-region in Ecuador after it experienced years of deforestation.

In Galapagos, we sponsor trips for students and also dedicate time to Naturalist Guides that are still in training.

Our commitment efforts have not gone unnoticed and have even been recognized with numerous awards, including Honorable Mentions in Condé Nast Traveler magazine’s World Savers Award, “Best Ground Operator” in the UK’s Latin American Travel Association, a finalist nomination in the World Travel & Tourism Council ‘Tourism for Tomorrow Awards’, and “South America’s Leading Green Hotel” for the Finch Bay Galapagos Hotel and Mashpi Lodge.

You can find out more by reading our blog about Sustainability at Metropolitan Touring.

Our Mission: We share the wonders of South America with the world’s explorers through memorable experiences in unique cultures and natural environments

Our Vision:
 To become the gold standard of excellence in the travel industry in South America.

Year Founded: 1953

Employees:
 675

Headquarters:
Metropolitan Touring
Avenida De Las Palmeras N45-74 y De Las Orquídeas
Quito, Ecuador

Locations:
 We have numerous offices throughout the main cities of Ecuador along with sales, support and R&D offices located worldwide.

Telephone Contact Information:

Tours of Galapagos & Ecuador: (593) 2-298-8312

Outbound travel agency for destinations outside of Ecuador: (593) 2-299-0660

Website: www.metropolitan-touring.com

Metrojourneys is the digital face of Metropolitan Touring. With over 65 years of experience touching the lives of our explorers, the company now proudly owns and operates the Santa Cruz II, Yacht La Pinta and Yacht Isabela II expedition vessels in Galapagos, as well as the iconic Casa Gangotena in Quito’s historic Old Town and two National Geographic Unique Lodges of the WorldTM properties: the Finch Bay Galapagos Hotel and Mashpi Lodge.

Executive Team

  • Roque Sevilla, Chairman of the Board
  • Paulina Burbano de Lara, Executive President, CEO
  • Francisco Navarro, Sales and Operations Vice-President
  • Adrián Peñafiel, Digital Transformation and Innovation Vice-President
  • María Cecilia Alzamora, Marketing and Development Vice-President
  • Karina Arias, Director of Human Resources
  • José Brito, Director of Maritime Operations
  • Nicolás Benítez, Director of Land Operations
  • Dorys Bernal, Director of Logistics and Supplies
  • Byron Rivera, Gastronomic Director

Commercial Team

  • Michelle Pozo, USA & Canada
  • Gabriela Cruz, UK & Nordic countries
  • Daniela Bustamante, Europe & Brazil
  • Sonia López, Oceania
  • Fredy Pila, Ecuador & Latin America
  • Tamara Karolys, Travel Agencies
  • Gissela Ledesma, Customer Care Manager

Read what the world is saying about us


The Daily Telegraph Ultratravel
School House
The Daily Telegraph
Harrods Magazine
TTG
National Geographic Traveler
Good Housekeeping
Cruise Critic
The New York Times
Indulge
Travel Leisure
Forbes
Conde Nast Traveler
AFAR

Who trusts us?

Have a look at who we work with:
USA

ABERCROMBIE & KENT
ADVENTURE ASSOCIATES INC.
ADVENTURE BY DISNEY
ADVENTURESMITH EXPLORATIONS
ALEXANDER+ROBERTS
ALLURING AMERICAS
AUDLEY TRAVEL US
AVALON WATERWAYS
AVANTI DESTINATIONS INC
BACKROADS
BIG FIVE TOURS & EXPEDITIONS
ECOADVENTURES INC.
EXPEDITION TRIPS
FRIENDLY PLANET TRAVEL
GATE 1 TRAVEL
GEOGRAPHIC EXPEDITIONS
GLOBUS FAMILY OF BRANDS
LADATCO
LINDBLAD MARITIME EXPEDITIONS
MONTECITO VILLAGE TRAVEL
ORBRIDGE TRAVEL

R. CRUSOE & SON
ROYAL ADVENTURES
SA LUXURY EXPEDITONS
SPICED DESTINATIONS
STANFORD ALUMNI ASSOCIATION
TAUCK WORLD DISCOVERY
THOMAS P. GOHAGAN & COMPANY
UN-CRUISE ADVENTURES (UCA)

UNITED KINGDOM

AUDLEY TRAVEL
COX & KINGS TRAVEL LIMITED
IMAGINE LATIN AMERICA
JACADA TRAVEL
JOURNEY LATIN AMERICA
KUONI TRAVEL UK LTD
LLAMA TRAVEL
SCOTT DUNN LATIN AMERICA
SUNVIL
THE LOTUS GROUP
THE ULTIMATE TRAVEL COMPANY
TRAILFINDERS
TRAVEL 2

VELOSO TOURS
WESTERN AND ORIENTAL TRAVEL LIMITED

GERMANY

AKZENTE REISEN
STUDIOSUS
WINDROSE INTERCONTINENTAL TRAVEL

AUSTRALIA

ADVENTURE WORLD AU
APT GROUP
AURORA EXPEDITIONS
CHIMU ADVENTURES
CONTOURS
SOUTH AMERICA TOURISM OFFICE
SOUTH AMERICA TRAVEL CENTRE
WORLD JOURNEYS

REST OF THE WORLD

MASTER TOURS
QUEENSBERRY

GATEWAYS INTERNATIONAL
GOWAY TRAVEL
KENSINGTON TOURS
AGENCIA DE VIAJES MIDLAND TRAVEL
COLUMBUSTRAVEL CIA. LTDA.
ECOLEVIAJES ECUADOR S.A.
EXCLUSIVE GALAPAGOS CRUISES
GENTIAN TRAILS CÍA. LTDA
GTC GALAPINC CIA. LTDA.
GULLIVER EXPEDITIONS
LATZTURISMO SA
TRAVELPASIÓN S.A.
PURE ECUADOR CIA. LTDA.
TROPIC ECOLOGICAL ADVENTURES
CATAI
EL CORTE INGLES TOURMUNDIAL
EXPEDITION TOURS
SOUTH AMERICAN TOURS DE URUGUAY S.A.
TMR INTERNATIONAL
MISTRAL QUALITY GROUP
HALLELUJAH WORLD TRAVEL
ADVENTURE WORLD NZ
VIAJES PENTAGRAMA S.A.
JAMBO TOURS
THABELA TRAVEL

Associations

We have been recognised by consumers and by the travel trade over many years for our efforts. Please find below a few of our awards or recognitions. You can also read travellers’ reviews and opinions about us on:

Awards

We have been recognised by consumers and by the travel trade over many years for our efforts. Please find below a few of our awards or recognitions. You can also read travellers’ reviews and opinions about us on: