All About Us

Spirit, Passion, and Vision:
The Metropolitan Touring Difference

Back in 1954, Metropolitan Touring embarked on a mission to share the wonders of Ecuador and the Galapagos with the world. Over 65 years later, we’ve amassed thousands of unforgettable stories from our guests, galvanizing just how far we’ve come and how much we’ve achieved in all that time.

The Metropolitan Touring difference is marked by a multitude of different factors, but if we had to narrow it down to just three of those, we’d say they’re: the warm and friendly Spirit we bring to the table when it comes to satisfying the desires and interests of our guests; the Passion we share for the destinations we take them to; and the Vision we have for the future of our planet and its unique destinations.

By coming along with us, you don’t take part in any type of tour – you embark on an outstanding trip in the company of seasoned, professional travel experts.

So, are you ready to come along with us for an unforgettable journey?

This is our spirit, vision and passion, which we share with each of our guests and our partners.

Spark Your Curiosity, Write Your Own Story

We believe that travel should make the world seem a different place from how you knew it when you left home. With travel comes a new outlook, progeny of curiosity. And on each departure from the familiar, our senses are more awake, our barriers lowered, our desire to understand acuter. In rthis heightened state, stories are born: encounters, smiles, sunsets, highs, lows, moments that can touch the sublime. Every one of us lives such stories. We cherish them, pocket them, tuck them into our hearts. Stories are implicit to the travel experience, explicit to life. Long may yours inspire you and inspire others.


Here is a story about commitment and how a seed can germinate and flower… Over the last decade, our company has sponsored talented students from local schools in the Galapagos to embark on voyages of discovery aboard our Santa Cruz ship. We have taken hundreds of these young Galapagueños on board, in order for them to discover the true extent of the wonder of the archipelago in which they live and to understand the tourism business, too.

One student, we are particularly proud of is Christopher Naranjo. At the age of 15, he was invited aboard the Santa Cruz and spent a few days in awe of the wildlife and also in admiration of the guides who led the groups. A few years later, he graduated from high school, took the Naturalist Guide course with the National Park, and applied to become a Metropolitan Touring guide. A position he holds, with much pride, today.

This story was made possible through our Fundación Galapagos, which focuses on brown issues, human impact and waste management on the islands.

Our commitment efforts have sown seeds in all our companies across the region, and have been rewarded with a number of awards, including Honorable Mentions in Condé Nast Traveler magazine’s World Savers Award in 2008 and 2010, “Best Ground Operator” in the UK’s Latin American Travel Association annual awards in 2008 and 2009, Finalist nomination in the World Travel & Tourism Council ‘Tourism for Tomorrow Awards’ in 2009, and “South America’s Leading Green Hotel” for the Finch Bay Eco Hotel in 2012 and 2013.

Fact Sheet

Our Mission: To share the wonders of Latin America with the world’s explorers.
Our Vision: To lead the way of excellence in the travel industry in South America.

Company Founded: 1953
Employees: 675
Headquarters: Metropolitan Touring Building
Avenida De Las Palmeras N45-74 y De Las Orquídeas
Quito – Ecuador
Locations: Offices in the main cities of Ecuador and sales, support and R&D offices worldwide.

Is the digital face of Metropolitan Touring, the premier tourism company for travel to Ecuador, Galapagos, Colombia, and Peru. With over 65 years of experience touching the lives of our explorers, the company proudly owns and operates the Santa Cruz II, Yacht La Pinta and Yacht Isabela II expedition vessels in Galapagos, as well as iconic Casa Gangotena in Quito’s historic Old Town and two stunning properties: the Finch Bay Galapagos Hotel and Mashpi Lodge.

Telephone Contacts:
Inbound tour operator for Ecuador and the Galapagos: (593) 2 298 8312
Outbound travel agency for destinations beyond Ecuador: (593) 2 299 0660

Executive Team

  • Roque Sevilla, Chairman of the Board
  • Paulina Burbano de Lara, Executive President, CEO
  • Francisco Navarro, Sales and Operations Vice-President
  • Adrián Peñafiel, Digital Transformation and Innovation Vice-President
  • María Cecilia Alzamora, Marketing and Development Vice-President
  • Karina Arias, Director of Human Resources
  • José Brito, Director of Maritime Operations
  • Nicolás Benítez, Director of Land Operations
  • Dorys Bernal, Director of Logistics and Supplies
  • Byron Rivera, Gastronomic Director

Commercial Team

  • Michelle Pozo, USA & Canada
  • Gabriela Cruz, UK & Nordic countries
  • Daniela Bustamante, Europe & Brazil
  • Sonia López, Oceania
  • Fredy Pila, Ecuador & Latin America
  • Tamara Karolys, Travel Agencies
  • Gissela Ledesma, Customer Care Manager


Galapagos Conservation Trust

Fundacion Galapagos Ecuador

USTOA Associate Member



Adventure Travel Trade Association


Ensemble Travel Group

Signature Travel Network


We have been recognised by consumers and by the travel trade over many years for our efforts. Please find below a few of our awards or recognitions. You can also read travellers’ reviews and opinions about us on:Trip Advisor

Condé Nast TravellerCondé Nast TravelerGreat Place to WorkISO 9001:2000ISO 14001LATA Awards 2008 - Metropolitan TouringLATA Awards 2009 - Metropolitan TouringLATA Awards 2009 - Yacht La PintaOutside Travel Awards 2012Tourism for Tomorrow - Awards 2009 Finalist

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