I returned recently from a holiday to Ecuador and the Galapagos as part of a Thomas Cook group of 16 people. I just wanted to say how impressed we all were with your staff. Ramiro, who met us at the airport and again returned us here, was friendly, polite and helpful. Juan, the local tour guide from Cuenca who met us in Quito and stayed with us until Galapagos, was charming – everyone in the group commented on how knowledgeable, friendly and helpful he was; he is clearly passionate about his country, and his excellent level of English meant that he clearly understood a range of British accents (not always so easy!) and responded fluently and fully to questions. He also possessed a great sense of humour! Ramiro, the naturalist on board the MV Santa Cruz was equally passionate about the wildlife in the islands. Finally, our driver Carlos drove for us for two weeks and again we all commented on his friendly, polite nature, and his excellent driving, sometimes along difficult roads or during long days- we appreciated his patience and his constant warm smile. This email is on behalf of the whole group, who asked me to pass on their comments to you; I hope that you will also share them with the people concerned, and their managers. Your colleagues made our holiday a perfect one, and we have all left with a very positive memory of Ecuador – a beautiful country with a warm and friendly people. Thank you.