As we finished a fabulous visit to the Galapagos Islands, we discovered that American Airlines had cancelled our return flight back to the U.S. Your representative Vanessa Patino and her colleague Maura were fabulous and competent. They held our hands throughout the entire re-booking process and minimized the amount of heartburn for all guests. During it all they were pleasant and reassuring, while keeping their cool. I’m pleased to know of your company, and will recommend your services to others who may come your way in the future.