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Complaints Book

If during your trip you had any problem with the service provided by Metropolitan Touring; please leave us your comments. Your complaint will be taken care of as soon as possible.If you are underage; include the name, address, phone number and email of one of your parents or legal guardians.

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Our Offices in South America

METROPOLITAN TOURING ECUADOR
Established in: 1953
Main Office Headquarters: Av. De las Palmeras N45-74 y De las Orquídeas
Phone: (593-2) 298-8300
Quito, Ecuador
Offices in: Quito, Guayaquil, Cuenca, Galapagos Islands
President: Paulina Burbano de Lara
Commercial Vice-President Incoming Tourism: María Cecilia Alzamora
Employees: 650
Highlights: Galapagos Expedition Cruises, Avenue of the Volcanoes, Mashpi Andean Rainforest Biodiversity Reserve, Casa Gangotena boutique hotel in historic Quito.

METROPOLITAN TOURING COLOMBIA
Established in: 08/02/1984, operating as Metropolitan Touring since: 15/07/2010
Main Office: Bogotá, Cra. 15 # 85 - 61 Of: 401
Phones: (57 1) 618 0244
Offices in: Bogotá
General Manager: Camilo Calderón
Commercial Manager: Haidy Brauer de Thorin
Employees: 5
Highlights: Bogotá, Cartagena, Coffee Triangle, San Agustín, Santa Marta, Amazonas.

METROPOLITAN TOURING PERU
Established in: 1967        operating as Metropolitan Touring since: 2007
Main Office: Av. Del Pinar 180 Torre Pinar IV; Chacarilla, Surco, Lima33-Perú
Phones: 51-1 715 5515 - fax: 51-1 718 6051
Offices in: Cusco, Puno & Arequipa
General Manager: Alonso Roggero
Sales Leader USA & Australia : Lucía Peña
Sales Leader USA & Canada: Mariela Chiara
Sales Leader Europe & Asia: Faride Altamirano
Sales Leader Latin America: Pamela Kinoshita
Sales Leader Brasil: Diana Lam
Employees: 30
Highlights: Archeological Richness, Live Living Cultures, Special interest Expeditions, New Seven Wonder of the World: Machu Picchu; Amazon Cruises.

METROPOLITAN TOURING CHILE
Established in: 2009             operating as Metropolitan Touring since:2009
Main Office: Santiago de Chile, Apoquindo 6314 flat 1002, Las Condes.
Phone: (56.2) 229.6086
General Manager: Sebastían Morales
Employees: 11
Highlights: Patagonian Cruises - Journeys trough the Atacama Desert - Wine & Food - Patagonian forests expeditions - unique SPAs - ski in the southern Andes.
Strategic Partner: explora, Cruceros Australis.

METROPOLITAN TOURING ARGENTINA
Established in: 1998               operating as Metropolitan Touring since: 2009
Main Office: Córdoba. Derqui 33 Piso 2 Oficinas C y D - Nueva Córdoba.
Phone: (54-351) 568-0088
Offices in: Córdoba, Buenos Aires.
General Manager: Gabriel Alfredo Nicolai
Commercial Manager: Gabriel Alejandro Jose
Employees: 25
Highlights: Buenos Aires Tango and Countryside, Iguazú Falls, Iberá marshes, Humahuaca ravine, Mendoza wines, Peninsula Valdés Whales, Perito Moreno Glacier, Patagonian lakes.
Strategic Partner: Cruceros Australis.

E-mail: info@metropolitan-touring.com
Web: www.metropolitan-touring.com

Toll free call in US: 1-888-572-0166

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Fundación Galápagos and Coca Cola in “Every bottle has a story”

Fundación Galápagos has been chosen by Coca Cola to participate in the campaign “Every bottle has a story” for its commitment to making a positive difference to the Islands

8/24/2012 | Fundación Galápagos and Coca Cola in “Every bottle has a story”

8/24/2012 | I Discovered…in Ecuador – International Campaign

8/24/2012 | Lima: the gastronomic capital of America

8/24/2012 | Whale-watching, an Eco Sustainable Activity in Peninsula Valdés

8/24/2012 | Patagonian Expedition Race

8/24/2012 | A Colonial Gem in Antioquía

7/10/2012 | Solar Eclipse in the Galápagos Islands

7/10/2012 | A pre-Columbian masterpiece

7/10/2012 | Qoyllur Rit´i: an original Cusco tradition

7/10/2012 | Argentina closer than ever

5/7/2013 | The first steps to develop an Ecotourism model in the Galapagos Islands

5/7/2013 | Getsemaní: Cartagena’s picturesque neighbourhood

5/7/2013 | Mashpi Lodge among the world’s best new hotels

5/7/2013 | El Mercado Hotel by Mountain Lodges of Peru - Coming Next May

5/7/2013 | Retracing the roots of the new Pope in Córdoba

5/7/2013 | Skiing among the Araucarias and the Lonquimay Volcano

3/27/2013 | One history a thousand inspiring stories

3/27/2013 | Off the beaten track in Patagonia

3/27/2013 | Santa Marta will have new, world-class airport

3/27/2013 | Mashpi Lodge welcomed into the exclusive Virtuoso Hotel & Resorts Programs

Metropolitan Touring is one of South America’s most known and respected travel companies, providing unrivalled service to our guests for nearly 60 years. Along with our operations in Ecuador, Peru, Argentina, Chile and Colombia, we also own and operate the finest ships for Galapagos Island cruises - the M/V Santa Cruz, Yacht Isabella II and Yacht La Pinta - as well as the Finch Bay Eco Hotel. Come explore with us!

Metropolitan Touring South America Tour Operator

About Us	ECUADOR	PERU	COLOMBIA
Press Room Networks Testimonials Upcomming Trade Fairs Metropolitan Touring Blog Galapagos Expeditions Blog Notícias em Português Galapagos Viagens Galapagos Foundation Galapagos availability report Environmental Impact Study	General Information Itineraries and Tours Special Programs Galapagos Cruises Cruise to Galapagos	Itineraries and Tours Special Programs General Information	General Information Itineraries and Tours Special Programs
	CHILE	ARGENTINA	GALAPAGOS PRODUCTS
	General Information Itineraries and Tours Special Programs	General Information Itineraries and Tours Special Programs	galapagos cruise tours Yacht La Pinta Isabela II (2) Yacht M/V Santa Cruz Finch Bay Eco Hotel