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We are pleased and proud to share with you that the Great Place to Work Institute – Ecuador has placed Metropolitan Touring among the top companies chosen as Great Place to Work, based on interviews to the company’s employees. The activities of Great Place to Work Institute are based on more than 20 years of research, dedicated to building a better society by helping companies transform their workplaces. The Institute launches an annual competition to select the Best Companies to Work For in seven Latin American countries and 31 worldwide.
Being tourism a “people business” it is a top priority of Metropolitan Touring to improve the quality of life of the people who belong to the company.
A great place to work has been defined as a place where employees "trust the people they work for, have pride in what they do, and enjoy the people they work with" - a great workplace is measured by the quality of the three interconnected relationships.
The GPTW model is based on Credibility, Respect, Fairness, Pride and Camaraderie. We are sure that this trust and satisfaction of our employees will be directly reflected on the service you and your clients are receiving from us.
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Metropolitan Touring, founded in 1953, is the leading Travel Corporation in Latin American with its own ship-based expeditions in the Galápagos Islands and ground-handling operations in Ecuador, Peru, Chile and Argentina.
Expanding over half a century, the history of Metropolitan Touring is full of passion, inspiration, courage and success, with an extraordinary team of highly professional staff eager to boost tourism to Latin America, considered one of the largest and fastest growing markets for world tourism – a destination that encourages a new way of travel, to explore both its urban areas and untamed natural regions, where the spirit of adventure is accompanied by impeccable service and comfortable, stylish accommodations.
Metropolitan Touring caters to upscale world explorers, offering an in-depth knowledge of the destination and its background. Our experience of over 50 years in providing guests with unique, unforgettable and quality travel experiences has been a rewarding voyage for us too.
We offer a fulfilling selection of exciting and innovative destinations in South America’s most awesome cities and unique natural areas. Our dedication to quality, excellence in travel safety, commitment to earthly environments, and local cultures is unparalleled in the discovery business. Visit our Blog here
Corporate Fact Sheet
- Our Mission: To share the wonders of Latin America with the world’s explorers.
- Our Vision: To lead the way of excellence in the travel industry in South America.
Metropolitan Touring Ecuador pioneered responsible tourism and expedition voyages to the Galapagos Islands and are the leaders in the operation of exciting, innovative and imaginative tours and excursions in continental Ecuador.
Our Galápagos expeditions aboard yachts LA PINTA and ISABELA II and the 90-guest MV SANTA CRUZ are geared toward all aspects of the Galápagos: discovery, adventure, environmental interpretation, aquatic activities, relaxation, superb service and much more. Our 21-room Finch Bay Eco Hotel Resort on Santa Cruz Island offers land and sea packages with our new Sea Finch Yacht designed to bring guests in close contact with the unique wildlife and wondrous nature of the Galápagos National Park and Galápagos Marine Reserve.
- Company Founded: 1953
- Employees for 2009: 675
- Headquarters: Metropolitan Touring Building
- Avenida De Las Palmeras N45-74 y De Las Orquídeas
- Quito – Ecuador
- Locations: Offices in the main cities of Ecuador and sales, support and R&D offices worldwide.
- Contact: (593) 2 298 8200
- Websites: www.metropolitan-touring.com
Management Team
- Mr. Roque Sevilla, CEO
- Mrs. Paulina Burbano de Lara, President Incoming Tourism
- Ms. María Cecilia Alzamora, Commercial Vice President
- Mrs. Tamara Karolys, Commercial Director Division 1
- Mrs. Cristina Kranen, Commercial Director Division 2
- Mrs. Veronica Sevilla, Commercial Director Division 3
- Mr. Hideo Taniguchi, Sales Manager Asia
- Mrs. Silvia Cifuentes, Sales Manager Ecuador
- Mr. Francisco Dousdebés, Environmental Affairs Manager
- Mrs. Sylvia Moncayo, Director Corporate Communications
Our Corporate Philosophy
Customers are our reason for being; we believe in creating loyal customers by understanding their expectations and providing personalized services, with attention to every detail. We highly value the feedback we receive from our customers; we listen and learn from them as they help us to be consistent in our search for excellence in all aspects of our business.
Teamwork is the core of our success. Our staff is motivated, proactive and enthusiastic, working together towards a common goal. We promote learning, personal development and growth towards the achievement of individual and collective excellence. We encourage solidarity and care for the integrity of our families –the main source of motivation in our daily existence.
We love Latin America: its hospitable people, millenary traditions, awesome landscapes and delicious flavors. The interest we have in learning, investigating and getting to know our continent is inexhaustible. Our pride lies in sharing South America with the world.
Community and nature are at the heart of our business. We encourage the protection of Latin America’s extraordinary biodiversity and the appropriate use of its natural resources. We respect our cultural heritage, learn from it and work with the communities to create new opportunities for development.
Leadership for us is beyond being the first –we are passionate dreamers-- and generate new, original and innovative ideas. We belong to a world in constant movement and are ready for its challenges.
We believe in the power of communications. Our communications are direct, transparent and sincere; we value and encourage the opinions of others. We promote ways and means to transmit what we have learned, and through our open communication, establish quality personal and institutional relationships based on trust and respect.
Our Environmental Commitment
A responsible way to preserve our heritage
Metropolitan Touring constantly seeks to leave a positive environmental footprint in the communities it works with, as well as contributing to preserve the integrity of ecosystems. We motivate our clients, guests and staff on environmental awareness with practical actions that are tangible and quantifiable. Our environmental performance aims at enhancing the experiences of our guests and the daily work practices of our staff members, and to promote a full circle of environmental improvement, especially when these practices are taken to their homes.
Metropolitan Touring holds an Environmental Policy as part of its company philosophy. This is followed by staff members on their daily business and operational practices. It constitutes a set of practices that, over time, improves our environmental footprint. While we still have a lot to accomplish on the long road toward sustainability, we strongly believe that we are headed in the right direction. As a leader in the travel industry, this is where our Commitment starts.
Corporate Environmental Policy
At Metropolitan Touring we view the environment as “the relationship between human beings and their natural and cultural surroundings. It is everything around us, where we walk, what we see, what we breathe, where we live, and where we work.”
Metropolitan Touring applies administration practices, operations and technologies oriented to the reduction of environmental impact. The development of new products is based on sustainability principles, preservation and social support. Our team members are encouraged to apply best environmental practices, both at home and also at work. We share our environmental practices with our guests and clients, and motivate them to actively participate in our initiatives. We continuously measure our environmental performance, and communicate our results.
In order to achieve our goals we:
- Promote among our employees a culture of learning and commitment to environmental issues that will also transcend to their daily lives.
- Reduce the use of non-renewable resources in all our operations, as well as solid waste and pollution.
- Execute programs and projects that provide support to social development and environmental protection in the areas where we operate.
- Motivate suppliers to develop sustainable environmental practices aligned to our environmental policy.
- Invest in specialized technology assuring the lowest levels of environmental impact.
- Optimize the use of the present to guarantee a better future.
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